If you find out you cannot attend after purchasing a pass, you must request a cancellation in writing by emailing post@ruedacongress.com. The amount of refund depends on how early you cancel:
- Cancel by May 1 – 70% of your payment is refunded.
- Cancel by July 1 – 50% is refunded.
- After July 1 – no refund is given.
These dates may shift slightly each year, but this was the 2025 policy. Essentially, the closer to the event, the less is refundable, and after a certain point (two months before the congress) no refunds at all. If you need to cancel, be sure to include your full name and order info in the email, and provide bank details for the refund transfer.
Another option, if you missed the refund deadlines, is to sell/transfer your pass to someone else (see next question) since direct refunds won’t be available after the cutoff. The organizers explicitly say they cannot handle last-minute changes in the final week before the congress, so make any arrangements well ahead of time. It’s also a good idea to check your travel insurance; if you have to cancel due to illness or emergency, you might claim the lost amount through insurance (the organizers can provide documentation to help with a claim)
